Privacy Policy — Fook Yuen Senior Living Residence

1. Introduction

Fook Yuen (福苑), operated at 116 Waterloo Road, Ho Man Tin, Kowloon, Hong Kong ("we", "us", "our"), is committed to protecting the personal data of residents, family members and enquirers who come into contact with our services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it and the rights available to you.

This policy applies to data collected through our website, contact forms, telephone calls and in-person interactions. It is written in accordance with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO").

For privacy-related questions, please contact us at [email protected].

2. Data We Collect

2.1 Information You Provide Directly

Full name, phone number and email address (from enquiry forms or telephone calls)
Details about a prospective resident (age, general health notes, living preferences)
Correspondence and messages sent to us

2.2 Information Collected Automatically

Website usage data (pages visited, time on page, browser type) via analytics cookies
IP address and device information for security and performance monitoring

2.3 Legal Basis for Processing

We process personal data on the basis of: consent (where you have submitted a form or agreed to cookies); contract performance (where processing is necessary to respond to your enquiry or provide our services); and legitimate interest (to improve our services and maintain website security).

2.4 Retention Periods

Enquiry data is held for up to 24 months. Resident and service records are held for a minimum of 7 years in compliance with applicable ordinances. Website analytics data is retained for 13 months. Data is securely deleted when retention periods expire.

3. How We Use Your Data

To respond to enquiries about Fook Yuen's services and arrange visits
To manage the ongoing relationship with current residents and their families
To send relevant information about our services where you have consented to receive it
To improve our website and communications based on usage patterns
To comply with legal and regulatory obligations under Hong Kong law

We do not sell personal data. We do not use personal data for automated profiling or decision-making that produces legal or similarly significant effects.

4. Data Sharing

We share personal data only where necessary:

Service providers: Website hosting, email delivery and analytics services. These providers process data on our behalf and are bound by data processing agreements.
Legal authorities: Where required by Hong Kong law or a court order.
Family members of residents: Only with the resident's express consent.

No data is transferred outside Hong Kong SAR except to service providers with adequate data protection arrangements in place.

5. Data Security

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss or destruction. These include encrypted data transmission (HTTPS), restricted staff access to personal data, regular internal reviews of data handling practices, and a clear procedure for notifying affected individuals in the event of a data breach, in accordance with the PDPO and guidance from the Office of the Privacy Commissioner for Personal Data (PCPD).

6. Cookies

Our website uses cookies to support basic functionality and to collect anonymous usage statistics. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are required for the website to function correctly.

7. Your Rights Under the PDPO

Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

Access personal data we hold about you (Data Access Request)
Correct inaccurate personal data (Data Correction Request)
Withdraw consent to processing where consent is the legal basis
Object to the use of your personal data for direct marketing
Lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong

To submit a Data Access or Correction Request, please write to us at [email protected] or by post to 116 Waterloo Road, Ho Man Tin, Kowloon, Hong Kong. We will respond within 40 days as required by the PDPO.

8. Third-Party Links

Our website may contain links to external sites (for example, Google Maps). We are not responsible for the privacy practices of third-party websites and encourage you to review their policies independently.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us at [email protected] and we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes are published constitutes acceptance of the updated policy. For material changes, we will make reasonable efforts to notify affected individuals directly.

11. Contact

Fook Yuen Senior Living Residence
116 Waterloo Road, Ho Man Tin, Kowloon, Hong Kong
Telephone: +852 2563 8419
Email: [email protected]

For complaints about our handling of personal data, you may also contact the Office of the Privacy Commissioner for Personal Data (PCPD) at www.pcpd.org.hk.